I've heard good things about his products and also seen them on extreme 4x4 a couple times. So since I just got my winch, I wanted to install controls in the dash. So I ordered up a panel and wiring kit from the website. The ordering process was pretty simple. The website is easy to navigate and even has features to login and look at your previous orders. I ordered the panel on 4/20/2012 and have been waiting. I finally called today to make sure I didn't miss the shipment or something and was told that shipment of each order takes 1-3 weeks. And he said that it says this on the website. Yes, it does, on the front page, but who looks at the front page when you are 3 pages deep making an order. It should be somewhere in the order process, not somewhere you "might" see it. But even then, it's been 3 weeks and it still hasn't been shipped. He said next tuesday and then started to tell me how many orders he has at any given time .... don't care. But anyway, I'm not in a big hurry for the item so it's no big deal. Just bugs me when "businesses" don't think through their processes. I'll post up more once I get the items in.