I placed an order at barnes last night about 10pm. Immediately after placing my order I had a question about one of the brackets I ordered so I pm'd him on pirate about his opinion and if I could change it. I checked my pm's at 830 this morning and he had responded already, and then gave me a call about 20 minutes ago and after talking we changed some brackets with my order and he said he was boxing them up and would send me a tracking order shortly....and its just 9 o'clock. I'm very impressed so far with theem and plan on spending more money with them in the future. The quality seems to be top notch, they have great prices, located in NC and if they don't ship that day, they pay shipping!